For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.
Yes. A parent or guardian may request full access to your child’s health record until the child turns 13 years old. When the child turns 13, a parent or guardian will then have limited access to the child’s health record. Under North Carolina State law, minors may consent to certain services without the consent of a parent or guardian and have all the privacy rights related to that service. This includes the prevention, diagnosis and treatment of sexually transmitted diseases and other diseases that must be reported to the State; pregnancy, drug or alcohol abuse; and emotional disturbance. To protect the minor’s right to privacy, we limit parent access on MyAtriumHealth. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit or submit a Medical Records request for full records.
Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18.
As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.
You can request access to your child’s health record from the MyAtriumHealth website or mobile app. Sign in and go to Request Family Access from the main menu. Complete and submit the form, and our support team will review and approve your request.
You will need your child's:
Teens age 13 and older may have their own MyAtriumHealth account. To request an account for your teen, ask your teen’s provider at his or her next office visit. Your teen will receive an activation text or email to set up his or her account.
Yes. Patients age 18 and older may grant or revoke access to anyone with whom they would like to share their health record:
You can schedule appointments with most primary care providers and some specialists that you have seen within the past 3 years, including OB/GYN and pediatrics.
You can use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.
MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, pay bills, and more.
No. MyAtriumHealth is a free service offered by Atrium Health.
If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:
When a provider sends a new health message:
Yes. You may send a non-urgent message to your doctor's office through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message.
Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.
Messages from MyAtriumHealth are sent to nurses who work with your health care team. The nurse may respond or may send your message on to your provider. All messages become part of your medical record.
Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record. If you do not see the health information you are looking for, please visit Atrium Health Medical Records to learn how to request your medical records. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109, or use the feature in MyAtriumHealth to request medical records.
Under North Carolina law, minor teens may get certain healthcare services without the consent of a parent or legal guardian and have all the privacy rights related to that service. This includes prevention and treatment of sexually transmitted diseases, pregnancy, drug or alcohol abuse, and emotional disturbance. To protect the minor teen’s right to privacy and follow state law, parent/guardian access is limited in MyAtriumHealth for ages 13-17. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit, call their teen’s clinic directly for certain medical information, or submit a medical records request for their teen’s records.
Atrium Health will monitor any future changes in the law and adjust policies as needed.
To request an account for your teen, ask their provider at the next office visit. The provider will place an order, and your teen will receive a text or email with instructions to set up a MyAtriumHealth account and have full access to their health information.