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Amazing service! Tracy needs a raise.
Mar 14th, 2024 Carly Kappelt
I had a recent claim with this company as a third party. My original adjuster Jared W stopped communicating with me days into the process. Supervisor Steve S also stopped communicating with me after escalating my claim, hung up on me at one point during our conversation, and told me multiple things that were blatantly not true. (Different information on different days) Communication is horrible. Staff is rude. The only professional person I talked to was Jay M who was not able to help me because the estimate was subject to approval only by Steve. My estimate was declined and the final estimate was adjusted even more by 17.36 because these crooks negotiated a labor rate. I was told that my original estimate (a difference of $1000) would make Auto Owners go out of business and they were still worried about negotiating the labor rates by $17. I asked for original parts to be put on my car. I was not at fault for this accident and this company accepted full liability. I was told that only 1% of claims are approved for OEM parts. I would like to know who is the 1%? I am highly dissatisfied with my experience and am now forced to accept repairs without having my car repaired to its ORIGINAL STATE! Beware. Be prepared to loose if you have to deal with this company. Response to Auto Owners- Im not sure why I would change this review. Most every review posted has associates names some first and last. I did send an email with the information you asked for to the email address you provided and never got a response at all.
Dec 21st, 2023 Sam Pischieri
Jodi was fantastic to work with. She helped walk me through the process, was timely in her communication and helped arrange for the needed rental while my vehicle was being fixed. She was empathetic and patient throughout.
Sep 19th, 2023 Frank Santoiemmo
Jodi Bowlen was amazing. She was knowledgeable, responsive, and diligent throughout the entire claim process. I cannot thank her enough for her assistance and guidance.
Sep 17th, 2023 Patty Mcclellan
Had a claim with Griffin Lough. Wonderful experience. Very professional, and informative. Kudos!
Auto-Owners Insurance Columbus Claims is located at 1 E Campus View Blvd in Columbus, Ohio 43235. Auto-Owners Insurance Columbus Claims can be contacted via phone at 888-841-6473 for pricing, hours and directions.
