Razer Wildcat for Xbox One | RZ06-01390 Support & FAQs

Input the complete part or product number that matches the serial number.

See the answer below for more details.

My Razer device does not work correctly with a specific program or game

• If you are experiencing issues with your Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application.
• If the Razer device functions properly in another application, then the program is likely the cause of the issue.

Razer Wildcat controller is not working on Windows 8.1 or 7

1. Download and install Microsoft Xbox One Controller drivers.
2. Plug in Razer Wildcat controller to Windows PC and execute the driver installer.

See the answer below for more details.

The actuation of the triggers of the Razer Wildcat for Xbox One are not registering in-game

While trigger stops are the hardware solution designed to allow gamers to actuate the left and right triggers rapidly by shortening their travel distance, these are not supported by some games.

See the answer below for more details.

Why are not the audio and audio controls for the Razer Wildcat for Xbox One working on Windows?

Currently, the support for audio and audio controls via the Quick Control Panel on Windows is unavailable.

General Information

Can I use my Razer Wildcat on the PC?

The Razer Wildcat is fully PC compatible. Plug the USB connector of your Razer Wildcat into the USB port of your PC and wait until the Xbox One controller drivers are automatically installed on Windows 10.

Can I record macros on the Razer Wildcat?

While you can remap the buttons on the Razer Wildcat controller, macro recording is not allowed as they are designed specifically for tournament usage and comply with all tournament rules and regulations.

Can the wire be detached so I can use my Razer Wildcat as a wireless controller?

While the wire can be detached for portability, the Razer Wildcat cannot be used as a wireless controller as it is designed specifically for eSports and requires minimal latency for competitive gaming.

Where can I recycle my Razer device?

1. Check out our comprehensive list of options to recycle your Razer device.
2. Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device.
3. Visit OEM for programs to recycle your Razer devices for free.
4. Find your local recycling resource from Earth911.
5. Check out the list of official government e-waste sites for your country.

Please see our warranty policy for a complete review of our warranty policy.

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period).

All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from Razer.com will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.

Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.

If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.

[a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

[b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

[c] Warranty period for Razer Firefly HyperFlux is 2 years.

[d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.

[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stitches of the upholstery.

View All