Pension and retirement services in MSCA

How to access pension and retirement services in MSCA

To access pension benefits and services in My Service Canada Account (MSCA), you must register or sign in to MSCA.

Once registered or signed in, go to the "Canada Pension Plan” or “Old Age Security and Guaranteed Income Supplement” section on your dashboard.

Pension benefits you can apply for in MSCA

Long term benefits for severe and prolonged disability

Pension benefits when someone dies

CPP death benefit
CPP survivor’s pension
Guaranteed Income Supplement (GIS) - Allowance for the Survivor
CPP children's benefit

Benefit support for spouses or former spouses

CPP pension sharing
CPP credit split

Retirement benefits based on earnings, CPP contributions and income

CPP retirement pension
Old Age Security ( OAS ) pension

Additional benefits for low income seniors

Guaranteed Income Supplement ( GIS )
GIS - Allowance

How to view information about your application

View your application status

On your dashboard, select "View my status updates" to view messages about your CPP, CPP disability benefits or OAS application status.

View your payment information

On your dashboard, select "View my payments " to view payment details. You can print an official proof of payment report of your CPP, CPP disability benefits and OAS benefits. You will be able to view your payment information for the current and last 2 years.

Note: OAS recipients will only be able to view their most recent payment. Contact OAS for a copy of your past payment information.

View your estimated CPP benefits

If you have contributed to the CPP, you can view your estimated monthly CPP benefits by selecting "View my benefit estimates" on your dashboard.

Delay receiving your OAS/GIS pension after receiving a notification letter of automatic enrolment

You can delay your OAS/GIS pension by selecting "Delay receiving my pension" on your dashboard, and follow the directions".

Request your child-rearing provision

If you have applied or are receiving a CPP retirement pension or CPP disability benefits, you may request the child-rearing provision by selecting "View or request my child-rearing provision" on your dashboard.

How to update your personal information

Update your banking information Currently unavailable

To change your banking information and select the date you want the change to take effect, select "Update my profile” on your dashboard, then “Direct deposit details”.

Once you have made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

You can share your direct deposit banking information between the CPP and the Canada Revenue Agency (CRA).

Note: It can take up to 30 days for changes to your banking information to take effect. To ensure your next payment is sent to your new account, give us your new banking information at least 30 days before your payment date.

It is not possible to change the information for foreign direct deposit online. To change your direct deposit, contact us to speak with one of our agents over the phone.

Update your address Currently unavailable

To change your address and select the effective date, select “Update my profile” on your dashboard, then “Address”.

Once you made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

Note: It is not possible to change the information for foreign addresses online. To change your address, contact us to speak with one of our agents over the phone.

Update your telephone number

To view, change or delete your home, work, and mobile telephone numbers, select "Update my profile " on your dashboard, then “Telephone number”.

Update your name, marital status or date of birth

You can’t make this type of update on MSCA. Contact us by phone to speak with one of our agents. They can tell you how to update this information.

Give consent for someone to communicate on your behalf

To view, add, change and/or delete an authorized person who has your consent to communicate with Service Canada about your CPP, CPP disability or OAS account, select "Give consent to communicate on my behalf" on your dashboard.

How to submit and view your documents online

Submit supporting documents

You can upload supporting documents for recent applications of disability, death or survivor benefits.

To submit supporting documents, select the benefit you want to upload documents for under the “Documents” section of your dashboard.

This service is only available for:

disability benefit
post-retirement disability benefit
request for reconsideration for disability benefit
death benefit, and
survivor’s pension and child(ren’s) benefits

Students aged 18 to 25 who are renewing their children’s benefit are now able to submit their proof of enrolment by signing into or registering for MSCA.

To submit your request online, select “Submit a declaration of attendance at school or university” on your dashboard.

Submit a request for reconsideration of a decision

If you disagree with a decision about your pension application, you can ask Service Canada to reconsider.

To submit your request online, select “Request a review of a decision” on your dashboard, then “Ask Service Canada to reconsider” under “Step 1”.

Submit an appeal to the Social Security Tribunal of Canada

If you disagree with a new reconsideration decision from Service Canada, you can appeal it to the Social Security Tribunal (SST). The SST is an independent administrative tribunal. It’s separate from Service Canada.

To appeal to the SST online, select “Request a review of a decision” on your dashboard, then “Appeal to the Social Security Tribunal" under "Step 2"

View your CPP Statement of Contributions

The online printed version of your Statement of Contributions is considered a legal document. You may request to have your Statement of Contributions mailed to you by selecting "View my contributions" on your dashboard or by contacting CPP.

How to get your T4A/NR4 tax slips in MSCA

View, save and print your T4A/NR4 slips

Electronic tax slips are considered official documents by the Canada Revenue Agency. They can be attached to your income tax return.

If you received pension benefits this year or in the last 6 years, you can view, save and print the following official tax slips in MSCA:

To get your T4A/NR4 slips in MSCA, select “View my tax slips” on your dashboard.

For any other tax slips (such as T3, T4, T4RIF, T4RSP, T5, T5007 or T5008), visit CRA My Account for individuals or contact the Canada Revenue Agency (CRA).

To learn more about how and when to file your income tax return, visit Get ready to do your taxes.

You have a new Social Insurance Number (SIN)
- If you recently obtained a new SIN, you will not be able to view any T4E/NR4 slips issued under your previous SIN in MSCA. Contact us to request copies by mail.
- your OAS tax slip changed
- your benefit amount is negative (you were overpaid, with the overpayment exceeding the total benefits paid for the tax year)
- you received the one-time payment for older seniors
- you received OAS or CPP benefits, resulting from one of our social security agreements with another country, and meet any of these conditions:
  - your CPP payment consists of both CPP and Régime de rentes du Québec
  - your benefit amount is negative (you were overpaid, with the overpayment exceeding the total benefits paid for the tax year)
  - you live in Quebec and receive CPP benefits
  - you have an overpayment with another government program, for example the CRA or Veterans Affairs
  You can choose to receive your T4A/NR4 slips online or by mail. To change your delivery option, select "Change my tax slip delivery options" on your dashboard.
  
  If you chose to receive your T4A/NR4 online, you will not:
  - receive them by mail, or
  - be notified when they are available in MSCA
  Deadline for receiving your T4A/NR4 slips by mail
  
  To receive your T4A/NR4 slips by mail, you must change your option by the first week of January of each year. If your update your choice later, the change will take effect the following year.
  
  T4A/NR4 slips delivery schedule
  
  Electronic tax slips for the current tax year are available in MSCA no earlier than February 1 of each year.
  
  Paper tax slips are mailed by the end of February of each year. Ensure that your mailing address is correct in MSCA before January 1 of the same year.
  
  Amended T4A/NR4 slips
  
  Your T4A/NR4 tax slips may be amended after they are issued.
  
  Canada Pension Plan (CPP): You can view, save, or print amended CPP tax slips in MSCA 7 to 10 days after the amendment is processed
  
  Old Age Security (OAS): Amended OAS tax slips are not available in MSCA. They will be mailed to you.
  
  Accessing T4A/NR4 slips on behalf of someone else
  
  You cannot access the tax slip online services in MSCA if you are:
  - a registered trustee
  - a guardian
  - another legal representative taking care of a client's financial affairs
  You can complete transactions on another person's behalf by mail, by telephone or in person only.
  
  Federal voluntary tax deductions
  
  You can view, start, change or stop a federal voluntary tax deduction at any time in MSCA. Select "Change my tax deductions" on your dashboard.
  
  You will view your:
  - estimated gross amount
  - federal voluntary tax deduction
  - estimated net monthly payment after deduction