50 Business Survey Questions for Questionnaires

Gathering accurate data is crucial to making informed decisions. That’s why we’ve put together a list of 50 Business Survey Questions for Questionnaires that can be used to gather information from customers, employees, and other stakeholders. These questions cover various topics, including customer satisfaction, market segmentation, and employee engagement.

Whether you’re just starting market research or looking to take your surveys to the next level, this list is a must-read for any business owner looking to improve their bottom line. Let’s dive in!

What are the business survey questions?

The business survey questions are the online questionnaires that can help you make well-informed decisions and maximize the potential of your business. It will enable a researcher to understand the industry, current and prospective customers, competitors, internal problems, and markets.

For example, an energy drink company wants to understand public opinion about its product and the factors influencing that choice when choosing an energy drink. In such a case, an energy drinks survey , which includes business-related survey questions, will enable the company to gather data to help them brand their product and market it accordingly to gain a higher market share.

Business survey questions, when asked correctly, can advance your business in leaps and bounds. It can help you with the following points that are crucial to any business.

• To build customer relationships – Customer relationship with the company is one of the most important parameters that can build a business or destroy a business. To understand where you stand, the Net Promoter Score (NPS) needs to be identified. Asking questions using the NPS survey to gather such data can help you build a long-lasting relationship with the customer and make them your brand ambassadors who recommend you to their friends and colleagues.
• Improve your customer service – Customer service leads to customer satisfaction. If a customer is satisfied, they would keep coming back to you for more and promote your business. A happy customer is a loyal customer. Using business survey questions in customer satisfaction surveys or customer service surveys , calculate customer satisfaction scores (CSAT) and customer effort scores (CES). You can use this data to improve customer satisfaction through excellent customer service.
• Understand feedback – Feedback is what changes the entire business strategy. When you know what is going wrong, you can improve or correct it. Use business survey questions in event feedback surveys such as product satisfaction surveys to gather feedback from existing customers and prospective customers to better your product or service and retain customers through customer loss surveys .

LEARN ABOUT: Event Surveys

• To improve productivity – A happy workforce is directly proportional to business success. If the employees are not satisfied, the business will not provide value to its customers. Hence, to understand your employees’ satisfaction level, employee satisfaction survey questions can be asked to your employees, increasing productivity and branding.

50 Business Survey Questions for Questionnaires

An essential business survey question is the NPS question that calculates the NPS score. It enables the researcher to understand if his business strategy or market strategy is in the right direction. Usually, this feedback question is accompanied by other business survey questions. However, it is recommended to start the survey with this question :

Considering your complete experience with our product/service, how likely are you to recommend it to a friend or a colleague?

Business Survey Questions for Product/Service Feedback

1. What is the main benefit you receive from using our product/service?
2. What are the top 3 benefits you get from our product/service?
3. How long have you been using our product/service?
   1. Less than a month
   2. 1 to 6 months
   3. 6 months to 1 year
   4. 1-3 years
   5. Not sure
   6. Never used
   7. Other (Please specify)
   1. Daily
   2. Once a week
   3. 2-3 times a month
   4. Once a month
   5. Every 2-3 months
   6. 2-3 times a year or less
   7. Not sure
   8. Other
   1. Very satisfied
   2. Satisfied
   3. Neutral
   4. Dissatisfied
   5. Very dissatisfied
   6. Not sure
   1. Definitely
   2. Probably
   3. Not sure
   4. Probably not
   5. Definitely not
   6. Never used
   1. Competitor 1
   2. Competitor 2
   3. Competitor 3
   4. Competitor 4
   5. Not sure
   1. Yes, by the company or its representative
   2. No, it was resolved by me, or someone outside the company
   3. No, the problem was never resolved
   4. No problems, so never contacted the support team

   The above questions are business survey questions that enable a researcher to understand customer opinions about a product/service. It allows the researcher to gather feedback on the product, identify gaps, and thus help the company to make changes to processes or the product/service accordingly.

   Business Survey Questions for Market Research

   1. In your opinion, what are the things that you like most about the product/service?
   2. In your opinion, what improvements can be made to the product/service?
   3. What is it that you like most about competing products currently available?
   4. In your opinion, what improvements can be made for the competing products now available?
   5. What are the reasons for which you might choose our product/service?
      1. I already had it, but want to replace it
      2. It serves a need of mine
      3. For quality reasons
      4. For durability reasons
      5. Because of the price
      6. Other
      1. It is very costly
      2. I don’t need it
      3. Quality is not up to the mark
      4. It is not durable
      5. I already have it
      6. Other
      1. Extremely likely
      2. Very likely
      3. Somewhat likely
      4. Not so likely
      5. Not at all likely

      Market research questions enable a researcher to understand the market. Such questions can help companies before launching a product/service into the market. Gathering feedback from the target audience will enable the company to understand the demand in the market and improve the product segemntation to capture a higher market share.

      Business S urvey Questions to Evaluate Customer Service

      1. Considering your complete experience with our organization’s customer service team, how likely would you be to recommend us to a friend or a colleague?
         • A scale of 1 to 10
      2. Please rate the following aspects of your experience with our customer service representative? (Answer options: Poor, fair, good, very good, excellent, N/A)
         1. Knowledge of the product
         2. Understanding the issue
         3. Willingness to help
         4. Efficiency/promptness
         5. Ability to complete a transaction
         6. Courteousness
         7. Level of satisfaction with the resolution
         1. Patience
         2. Knowledge of the product and brand
         3. Enthusiasm
         4. Politeness
         5. Friendliness
         6. Responsiveness
         7. Other
         1. Patience
         2. Knowledge of the product and brand
         3. Enthusiasm
         4. Politeness
         5. Friendliness
         6. Responsiveness
         7. Other
         1. Yes
         2. No
         3. There was too much waiting
         4. I never required customer support
         1. Yes
         2. No
         3. It took too long
         4. N/A
         1. Very likely
         2. Somewhat likely
         3. May or may not
         4. Somewhat unlikely
         5. Very unlikely
         6. N/A
         1. By mail order
         2. Internet
         3. Over the phone
         4. Fax
         5. At the store
         6. Other
         1. Yes
         2. No
         3. Not too easy, not too hard

         The above questions enable a company to evaluate the customer service being provided. Using the data gathered from such questions can help the company modify processes, train its customer service staff, motivate and reward employees, and become a much more customer-centric organization.

         Business Survey Questions to Measure Customer Satisfaction

         1. Considering your complete experience with our company, how likely are you to recommend us to a friend or a colleague?
         2. In your opinion, which of the following word describes us/our product the closest?
            1. Faulty
            2. Low quality
            3. High quality
            4. Durable
            5. Not durable
            6. Economical
            7. Expensive
            8. Other
            1. Completely
            2. Somewhat
            3. Very little
            4. Does not meet the need

            Business Survey Questions to Calculate Customer Effort

            1. How easy is the transaction process with our company?
               1. Very difficult
               2. Difficult
               3. Regular
               4. Easy
               5. Very easy
               1. Yes
               2. No
               1. A lot
               2. Usual amount
               3. Very little
               1. Very responsive
               2. Neutral
               3. Very unresponsive
               4. N/A

               The above questions will enable a company to measure customer satisfaction and customer effort. Such data will allow the company to make changes or improve their product/service or processes.

               Business Survey Questions to Retain Customers

               1. What was the reason that attracted you to become our customer?
                  1. Brand value
                  2. Marketing and promotion
                  3. Variety of products
                  4. Word of mouth
                  5. Quality of our products
                  6. Pricing
                  7. Other
                  1. Range of product/service
                  2. Quality of product/service
                  3. Brand value
                  4. Behavior of staff
                  5. Poor understanding of your requirements
                  6. Pricing
                  7. Better alternative company
                  1. Range of products/services
                  2. Quality
                  3. Brand value
                  4. Customer service
                  5. Pricing
                  1. Yes
                  2. No
                  3. Can’t say
                  1. Yes
                  2. No
                  3. No opinion
                  1. Yes, I am subscribed to receive promotional content.
                  2. Yes, but I am not a subscriber yet.
                  3. No
                  1. More knowledgeable staff
                  2. Better advertisements and promotion
                  3. Better financial transactions
                  4. Better customer service
                  5. Better understanding of the requirements
                  6. Other
                  1. They agreed with the issues you stated.
                  2. They agreed but were still biased towards us.
                  3. They denied such an experience could happen.
                  4. They had no opinion about it.
                  5. Other

                  In conclusion, we’ve shared a list of 50 essential survey questions that can be used to gather valuable information from customers, employees, and other stakeholders. By asking the right questions, you can gain business insights into customer satisfaction, student interest survey, market segmentation, and employee engagement, among other important topics. And by using a powerful survey tool like QuestionPro, you can easily create, distribute, and analyze surveys to gather the data you need to make informed decisions for your business.

                  You can also find best alternatives of Conjoint.ly for your business.

                  Remember, effective market research is the key to unlocking growth and success for your business. We hope that this list of survey questions will serve as a valuable resource as you conduct your own market research. Learn more and start your journey today!